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Re-design of the customer panel for factoring and debt collection
Providing customers that use all services a single place where they can submit reports and monitor status of their submissions as well as a user-friendly, consistent UI tailored to mobile devices.
Scope of work and solution
User tests of existing system Competition analysis Quantitative data analysis
Workshops with the customer - Customer Journey preparation
Lean UX Concept & Validation
Preparing clickable mock-ups User tests of mock-ups
User Interface Design
UX Designer as a RST scrum team member - project development, user tests
Micro-factoring, factoring and debt collection customers can log in to the panel, add invoices to fund or recover, and monitor the status of those invoices.
We are grateful to UsabilityLAB for accurately pinpointing our needs, combining them with the needs of our users and their technical capabilities, and then reflecting all that in a clickable app prototype. As Product Owner, I also receive great support in the form of ongoing consulting during development of the panel. Thanks to that, I can rest easy knowing that the final product’s functionality and UI will be completely aligned with our business vision and actual needs of our users.