Simplifying appointment booking via the Patient Portal, while relieving the workload of LUX MED helpline employees.
Scope of works and the solutions
Workshops with the customer Qualitative analysis of customer calls handled by the helpline Interviews with helpline employees User test of the existing system
Workshops with the customer
Lean UX Concept & Validation
Preparing a clickable prototype User tests of the prototype
Reducing the time spent on booking an appointment on-line by over 30%.
With the UX prototype available prior to implementing the new Patient Portal, we reorganised the entire navigation, and we were able to identify all usage paths in a way that’s understandable for project managers, sales staff, and marketing personnel. The analysts and the IT team had a clear vision of how the interface of the finished portal should work.