Customer need:
Simplifying appointment booking via the Patient Portal, while relieving the workload of LUX MED helpline employees.
Aleksander
DYTKO
Customer need:
Simplifying appointment booking via the Patient Portal, while relieving the workload of LUX MED helpline employees.
Benefits:
Reducing the time spent on booking an appointment on-line by over 30%.
With the UX prototype available prior to implementing the new Patient Portal, we reorganised the entire navigation, and we were able to identify all usage paths in a way that’s understandable for project managers, sales staff, and marketing personnel. The analysts and the IT team had a clear vision of how the interface of the finished portal should work.
Marketing Director | LUX MED Group